iTuner Startup Error

Feb 3, 2011 at 3:10 AM

Whenever I startup ituner I recieve this error:

Exception Processing Message 0xc0000005 Parameters
0x000007FEFCEA715C 0x000007FEFCEA715C 0x000007FEFCEA715C
0x000007FEFCEA715C  

I am running:

iTunes 10.1.0.54 64bit
Windows 7 Professional 64bit

Any help would be great!

Coordinator
Feb 3, 2011 at 3:45 AM

Wow, this is a new one!  Can you look for an iTuner.log file in the installation directory, probably C:\Program Files\River Software\iTuner.  If you find it, please copy it here.

Feb 3, 2011 at 3:52 AM

There doesn't seem to be a log file in the directory, just the following items:

en-029
---iTuner.resources.dll
AACTagReader.exe
genpuid.exe
Interop.iTunesLib.dll
iTuner.exe
iTuner.exe.config
libexpat.dll
mipcore.exe
Uninstall.ico

Coordinator
Feb 3, 2011 at 11:52 AM

Hm, OK, please try this.  Open iTuner.exe.config with Notepad.  Change the line

<add key="AppLogEnabled" value="False"/>

to true, so...

<add key="AppLogEnabled" value="true"/>

Also uncomment and change the line

 <!--add key="LogFile" value="C:\iTuner\iTuner.log"/-->

to something like

 <add key="LogFile" value="C:\iTuner.log"/>

then run iTuner and if those two files exists, copy then here.

 

Feb 3, 2011 at 5:39 PM

Alright, so I changed the first value to be true and then changed the next line. After starting iTuner again the log file was where it was supposed to be but this is all that was there:

2011-02-03 12:35:48.13 Upgrade      Info   3     Checking for upgrades

2011-02-03 12:36:34.52 Upgrade      Info   3     Checking for upgrades